1. Introduction

Victory Outreach Manchester ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, attend our events, make donations, or engage with our ministries.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

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2. Who are we?

Victory Outreach Manchester is a registered charity dedicated to serving individuals, families, and communities through Christian ministry, outreach programmes, worship services, and support initiatives.

Address:

Victory Outreach Manchester

19 Liverpool Street, Salford M5 4LY

Email: admin@vomanchester.org.uk

Telephone: 0161 7376624

If you have any questions about this Privacy Policy or how we process your personal information, please contact us using the details above.

3. Information We Collect

We may collect and process the following types of personal information:

Information You Provide Directly

• Name

• Email address

• Telephone number

• Postal address

• Information submitted through contact forms

• Prayer requests

• Event registrations

• Volunteer information

• Ministry enquiries

• Donation information

• Information submitted through website forms

• Website usage data through cookies and analytics

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Pages visited

• Time spent on pages

• Referral websites

• General website usage data

• This information helps us improve our website and its content.

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4. How We Use Your Information

We use personal information to:

• Respond to enquiries and requests

• Provide pastoral care

• Provide information about church services and events

• Organise ministry activities

• Process donations and financial contributions

• Communicate with members, visitors, volunteers, and supporters

• Improve our website

• Meet legal, safeguarding, and regulatory obligations

We will only use your information where we have a lawful basis for doing so.

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5. Lawful Bases for Processing

We process your data under one or more of the following bases:

• Consent: Where you have provided clear consent, such as subscribing to a mailing list.

• Legitimate Interests: To operate our ministries, communicate with church members and visitors

• Legal Obligation: To comply with charity, safeguarding, accounting, and legal requirements.

• Contractual necessity: Where processing is necessary to fulfil a service or activity you have requested.

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6. Email Communications and Mailing Lists

If you subscribe to receive updates, newsletters, event information, or ministry communications, we will use your contact details to send relevant information.

You may unsubscribe at any time by:

• Clicking the unsubscribe link in our emails

• Contacting us directly

• We will not sell or rent your personal information to third parties.

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7. Donations

If you make a donation, we may collect information necessary to process and record your contribution. Payment transactions may be processed by trusted third-party payment providers. We do not store full payment card information on our website. Donation records may be retained to comply with charity and financial reporting obligations.

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8. Children’s Information

We collect children’s information only where necessary for church activities and with parental consent where required.

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9. Cookies and Analytics

Our website may use cookies to improve user experience and analyse website performance.

Cookies may be used to:

• Remember preferences

• Improve website functionality

• Understand visitor behaviour

• Measure website performance

Where required, we will request your consent before placing non-essential cookies on your device.

Further details can be found in our Cookie Policy.

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10. Sharing Your Information

We may share personal information with trusted service providers who help us operate our website, ministries, events, communications, and donation systems.

Examples include:

• Website hosting providers

• Email communication platforms

• Payment processing providers

• IT support services

We require all third parties to respect and protect personal information.

We will not sell personal information to third parties.

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11. Data Security

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access

• Loss

• Misuse

• Alteration

• Disclosure

However, no method of internet transmission can be guaranteed to be completely secure.

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12. Your Rights

Under UK GDPR, you have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information

• Restrict processing

• Object to processing

• Withdraw consent

• Request data portability where applicable

• Make a complaint

To exercise any of these rights, please contact us using the details provided above.

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13. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can address your concerns.

You also have the right to lodge a complaint with:

Information Commissioner's Office (ICO)

Website: www.ico.org.uk

Telephone: 0303 123 1113

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14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or regulatory changes. Any updates will be published on this page, and the revised date will be updated accordingly.

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15. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact:

Victory Outreach Manchester

Website: www.vomanchester.org.uk

Email: admin@vomanchester.org.uk

Telephone: 0161 7376624